Question 1

How quickly can you come out for a pest problem?

Accepted Answer

Same-day or next-day service is normal for most jobs, especially in Brooklyn, Manhattan, and Queens. Emergency issues like active rodent infestations, wasp nests near entryways, or bed bug flare-ups get prioritized whenever scheduling allows. Call us in the morning and we can usually have someone out that day.

Question 2

Are your treatments safe for kids and pets?

Accepted Answer

Yes. We use targeted, low-impact application methods as our default. Bait stations are tamper-resistant. Gel baits are placed in voids and cracks children and pets cannot reach. For products that require temporary absence from the treated area, we tell you exactly when it is safe to return. Safety is part of how we work, not an afterthought.

Question 3

Do you really offer free inspections?

Accepted Answer

Yes. A licensed technician walks the property, identifies the pests and entry points, and gives you a clear plan with a flat, upfront price before any work starts. No obligation, no pressure. If you decide not to move forward after the inspection, you owe us nothing.

Question 4

What areas do you serve?

Accepted Answer

All five NYC boroughs: Brooklyn, Manhattan, Queens, Bronx, and Staten Island. We also serve Long Island, New Jersey, and Westchester County. We have dedicated local pages for each borough with neighborhood-specific info and service details.

Question 5

How much does pest control cost in NYC?

Accepted Answer

It depends on the pest, the size of the property, and how severe the problem is. A typical one-time treatment for a single apartment or small home falls in the mid hundreds. Ongoing monthly or quarterly maintenance programs cost less per visit and are popular for businesses and larger properties. We quote a flat honest price after the free inspection. No hidden fees.

Question 6

Do you offer guarantees?

Accepted Answer

Yes. Every treatment is backed by a written warranty. The exact terms depend on the pest and the scope of the work, and we walk you through it before you sign anything. If the problem comes back within the warranty window, we come back at no cost. In writing, not a handshake.

Question 7

Will I need to leave my home during treatment?

Accepted Answer

Usually no. Most treatments (gel baits, bait stations, crack and crevice applications, exterior perimeter work) do not require you to leave. Some treatments, like heat treatment for bed bugs or interior residual sprays, require a few hours out of the space. Your technician tells you exactly what to expect and gives you realistic re-entry timing before we start.

Question 8

Do you offer organic or eco-friendly options?

Accepted Answer

Yes. For customers who prefer low-toxicity or botanical-based treatments, we offer eco-friendly options for most pests. Not every product works for every situation, but in many cases we can achieve excellent results with minimal-impact methods. Ask during the inspection and the tech will explain what fits your situation.

Question 9

Do you work with landlords, property managers, and co-op boards?

Accepted Answer

Yes. A large part of our business is recurring service agreements with NYC property managers, landlords, and co-op or condo boards. We provide documented monthly or quarterly service, emergency response, compliance reporting, and coordinated access. References from current buildings available on request.

Question 10

Can you handle restaurants and other commercial properties?

Accepted Answer

Yes. We run DOH-ready commercial pest control programs for restaurants, bars, bodegas, supermarkets, retail, offices, hotels, and medical offices. Includes scheduled service, detailed logs, active monitoring, and emergency response. See our commercial pest control page for details.

Question 11

Are you licensed and insured?

Accepted Answer

Yes. Rooftop Exterminating is fully licensed for commercial pesticide application in New York State and carries general liability insurance. We are BBB Accredited. Certificates of insurance are available on request for property managers and commercial accounts.

Question 12

What makes Rooftop different from the big chains?

Accepted Answer

We are small, local, and accountable. Every technician on our crew is our own employee, not a subcontractor. Every call goes to a real person on our team. Every treatment is backed by a written warranty and the owner personally stands behind the work. That is why our Google rating is where it is.

Pest Control FAQs

Common Questions About Pest Control in NYC

Pest-Specific FAQs Live on Each Service Page

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